Refund Policy – Woodway Group Limited

Effective Date: 16/05/2023
Thank you for choosing Woodway Group Limited and purchasing vouchers from our restaurant. We want to ensure your satisfaction and provide clarity regarding our refund policy. Please read the following terms and conditions carefully before making a purchase.
Refund Eligibility
1.1. Vouchers purchased from Woodway Group Limited are eligible for a refund subject to the conditions mentioned below.
1.2. Refunds are only applicable to unused vouchers. Once a voucher has been redeemed, it is non-refundable.
Requesting a Refund
2.1. To request a refund, you must contact our customer support team within 7 days from the date of purchase.
2.2. You can reach our customer support team via during our operating hours.
Refund Process
3.1. Upon receiving your refund request, our customer support team will review it and assess its eligibility based on the conditions mentioned in this policy.
3.2. If your refund request is approved, we will initiate the refund process within 5 days from the date of approval.
3.3. Refunds will be issued using the same payment method used for the original purchase.
Refund Conditions
4.1. Refunds will only be granted under the following conditions:
a. The voucher has not been redeemed or partially used.
b. The refund request is made within the specified time frame mentioned in section 2.1.
c. The refund request is made by the original purchaser.
d. The refund request meets the criteria set forth in this policy.
Non-Refundable Items
5.1. Certain items and services are non-refundable. These include:
a. Vouchers that have been redeemed or partially used.
b. Vouchers that have expired.
c. Vouchers that have been lost, stolen, or damaged.
d. Vouchers that have been purchased from unauthorized third-party sellers or resellers.
Modifications and Cancellations
6.1. Woodway Group Limited reserves the right to modify or cancel vouchers at its discretion, including but not limited to changes in menu items, pricing, availability, or restaurant closures.
6.2. In the event of a cancellation or modification initiated by Woodway Group Limited, you will be entitled to a full refund.
Contact Information
7.1. If you have any questions or concerns regarding our refund policy, please contact us at:
Woodway Group Limited
The Foresters, Beaconsfield Rd, Farnham Common, Slough SL2 3QQ
01753 643340
Governing Law
8.1. This refund policy shall be governed and interpreted in accordance with the laws of the United Kingdom.
Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or revisions.
By making a purchase from Woodway Group Limited, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this refund policy.

Last updated: 16/05/2023

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